Bought By Many Pet Insurance Review

You must be the owner and keeper of the pet.

Your pet must be older than 4 weeks, but there is no upper age limit.

Bought by Many have six pet polices to choose from, they are:

The Value Policy covers vet fees up to £3,000 in total per year.

The Regular, Pre-existing, MoneyBack and Fixed for Life policies cover vet fees up to £7,000 in total per year.

The Complete policy covers vet fees up to £15,000 in total per year.

When you renew any of these policies, cover is reset and can be used again, even if you made claims the year before.

(The Fixed for Life policy has a lifetime limit of £20,000)

Bought by Many have very few exclusions, but cover will not be provided for

1. Your pet having attacked anyone or another animal, or been trained to attack;
2. You earning money from your pet or using it in connection with a business, including guarding, racing, coursing or fighting;
3. the following breeds; Pit Bull Terrier, Japanese Tosa, Dogo Argentino and Fila Brasileiro, Czech Wolfdog, Saarloos Wolfhound or other wolf hybrids or appears similar to these dogs.
4. Treatment in relation to stem cell, gene therapy, transplant surgery with necessary pre and post operative care and prosthesis.
5. Routine treatments, preventative healthcare, vaccinations, tick, worming or flea treatments
6. Grooming, nailcare, spaying and neutering
7. Treatments that were not prescribed by a vet.
8. Out of hours or house calls provided your vet decides its necessary.
9. Pheromones treatment unless part of a behavioural condition.

You must take care of your pet and not put it at risk or neglect it.

You must make sure your pet remains healthy, this includes annual routine health and dental check ups and ensuring vaccinations are up to date.

Complementary treatments such as hydrotherapy, homeopathic and herbal medicines, acupuncture, physiotherapy, osteopathy or laser therapy are covered provided they are carried out by a qualified practitioner.

Each policy has a defined yearly limit

Value policy up to £500

Pre-existing, Fixed for life, regular and Money back policies up to £1,000

Complete policy up to £2,500.

All policies also cover behavioural treatments diagnosed by a vet, for up to six months.

All polices cover the cost of prescription food up to £200.

All polices cover dental treatments caused by an accident. The Complete Policy covers dental treatments as a result of illness and accident.

All Bought by Many policies cover the cost of both CT/MRI Scans and Cruciate Ligament damage up to the policy maximum vet fees limit.

All Bought by Many pet policies cover the cost of putting your pet to sleep and cremation or burial up to £150.

You are able to insure multiple pets under one policy, including a combination of dogs or cats. Bought by Many will reduce the premium by 15% for insuring more than one pet under the same policy.

Apart from the Pre-existing condition policy, none of the other policies cover your pets pre-existing medical conditions. Bought by many's pre-existing condition definition is "Any treatment, medication or advice for a condition that your pet has received within the last 24 months"

The Pre-existing policy is one of a handful available in the pet insurance market place. The policy covers up to £500 for pre-existing conditions in the first year, increasing to £1,000 in the second year (provided you don't make a claim). After year two (subject to no claims) cover for those conditions returns to the normal limit of £7,000 per year.

No cover is available for any condition diagnosed, or having received treatment for in the last three months, or which is still being treated.

The value policy does not cover costs relating to pregnancy complications

All other policies cover the cost of necessary treatment if there are complications during your pet's first pregnancy.

All policies apart from the value policy cover your pet whilst abroad travelling under the Governments pet travel scheme (PETS).

Cover is for up to 90 days per policy year and in addition to extending emergency vet fees, cover also includes, quarantine expenses, emergency repatriation, holiday cancellation and loss of your pets passport.

All Bought by Many Pet insurance policies run for 12 months and will renew automatically unless you tell them to stop.

Bought by Many will contact you be email before the renewal date to remind you that the policy will automatically renew.

If you decide to cancel within the 14 day cooling off period and haven't made a claim, you will receive a full refund of any premium you have paid.

If you decide to cancel outside the 14 day window and haven't made a claim, you will receive a refund for the unused portion of the policy. If you have made a claim no premium will be refunded.

Any changes can be made through your online account.

Bought by many state that they settle 96% of all claims and most within 48 hours.

The claims process is innovative, having done away with forms. Simply log into your online account and go to the claims section. Tell Bought by Many what the claim was for, which vet you used and how much the claim was for.

Emailing the itemised invoice and your pets medical history for the last 24 months will speed up the process, but if not Bought by Many will contact your vet direct for the relevant information.

If you are not sure how to proceed, you can book a video conference call with FirstVet to discuss your pets needs, or alternatively phone Bought by Many on their claims line.

Any accident that occurs within the first 48 hours of the policy

Any illness or if your pet passes away in the first 14 days of the policy.

Update... If you are switching insurance policies from another provider, Bought by Many will waive the 14 day waiting period.

All Bought by Many policies charge an excess of £99 for each claim. You have the option to reduce this to £69 (with exception of the pre-existing policy), or in respect of the Regular policy to nil (provided your pet is under the age of 9), subject to paying an additional premium.

The excess in respect of all legal claims against your pet is £250.

When your pet turns 9 (cat or dog), you will be required to contribute 20% of the claim, in addition to any fixed excess.

For example if your claim is for £1,000, you will be expected to pay £99 plus 20% of the remaining £180.20 total £279.20.

In return for paying a reduced premium you can elect to pay the 20% from commencement of the policy.

The Bought by Many website has clearly been designed with customers in mind. It is professional and easy to navigate.

The different policy types are explained in detail, with full access to policy wordings and a summary of cover. The quotation system is innovative and customer friendly.

In the first instance live chat allows you to search a database for your question. If you are unable to find a specific answer you can talk to a live customer representative online which is very quick and easy to do. Alternatively you can phone or email.

Bought by Many have made a real effort to ensure their policy documents are as simple to read and easy to understand as possible.

Each section of cover is colour coded for easy referencing and the terms and conditions kept to a minimum.

The text had an average reading score of 74.3 (out of 100) and is classed as fairly easy to read.

The text had an average reading age of 11 - 13 years. This means that a person with a reading age of 11-13 years should be able to understand the policy.

Bought by Many is only listed on Money Supermarket and Compare the Market comparison sites.

Only three of the policies available were listed on the Money Supermarket website, although the premiums and cover were the same as direct quotes.

Only three of the policies available were listed on Compare the Market. The premiums were lower, but the cover was lower than if you went direct (in this case to reduce the premium, you would be expected to pay the 20% co-payment from the start of the policy).

Visit the Bought by Many site direct if you want to see the full range of cover and price options available to you.

All Bought by Many policyholders enjoy unlimited access to free video consultations with pet experts via FirstVet.

Over 14,000 customers have rated Bought by Many on feefo with an overall score of 4.7/5. There are 596 reviews on trustpilot with an overall score of 3.8/5.

The most common complaints are slow claims settlement, although in fairness there are as many praising the speed of settlement. A few recent complaints bemoaned the slow or sloppy administration, however in their defence covid-19 has caused many companies issues.

The final area of complaint was large increases in renewal premiums. It's difficult to comment on specific cases, but generally as your pet gets older or if you have had claims, your premium will increase over time.

There are no administration charges listed on the website or in the policy wording.

There are currently no special discounts or promotions.

It is evident why Bought By Many pet insurance is considered to be one of the best pet insurance companies in the UK and that they have listened to pet owners feedback when creating the various products on offer.

Innovation is apparent though out, from policy purchase to making a claim.

In addition to the pre-existing conditions policy, Bought by Many offer a unique fixed for life policy, guaranteeing no increase in premium for life, if you buy before your pet turns 2.

A money back policy that gives back 20% of the premium if you don't claim and let's not forget the Complete policy, which provides one of the highest levels of cover in the market place. The company really does offer cover when others won't.

Add in a simple policy wording that is light on complex terms and conditions, set in an easy to understand format and its clear to see why Bought by Many have been so successful since their launch.

According to our research, Bought by Many aren't the very cheapest Insurer, but you certainly get value for money, especially if you require higher levels of cover for your pet.